Customer Service & Support/Insurance Operations

LHH

$24.30 - $24.30 per Hour

Urbandale, Iowa

Contractor

Insurance Operations

Customer Service & Support

Summary: Must be licensed
LHH Recruitment Solutions is seeking candidates to support our clients Urbandale location in a remote capacity. This role is part of a customer service contact center with structured scheduling. The perfect candidate will be part of team committed to enhancing the health, wealth, and careers of its clients and employees, fostering diversity, inclusion, and community engagement. The position offers meaningful work with opportunities for growth and development.
Location: 100% Remote within commutable distance to a client office
Compensation: $24.30 per hour
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Licensing Requirements: Life and Health
Must hold active licenses in all of the following:
California (CA) and Florida (FL)
Must obtain licenses in:
New York (NY) / Michigan (MI) / Indiana (IN) and Massachusetts (MA)
And obtain licenses in three of the following states:
New Jersey (NJ) / Ohio (OH) / Maryland (MD) / Pennsylvania (PA) / Virginia (VA) / Connecticut (CT)
Day-to-Day Responsibilities:

Handle inbound telephone calls and document interactions in Salesforce
Respond to customer inquiries via phone and email
Research and follow up on customer inquiries
Provide formal responses using reference materials
Request missing information from customers
Document and escalate client issues
Troubleshoot basic website errors
Assist with enrollment in life and health products
Support customers with payments and claims-related questions
Maintain flexibility in scheduled workdays

Qualifications:
Required:

High School diploma or equivalent
Minimum 1 year of customer service or sales experience
At least 6 months of experience with MS Office Suite (Word, PowerPoint, Excel)
Basic computer troubleshooting skills
Strong oral and written communication skills

Preferred:

Bachelor’s degree
Prior call center experience
Bilingual (Spanish and English)
Experience with Group Universal Life, Medical, Dental, Vision, Accident, or Critical Illness products

Pay Details: $24.30 per hour

Search managed by: Jason Timothy

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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