LHH Recruitment Solutions is looking for a dedicated Healthcare Customer Service Representative to join our client’s growing organization in Mission Valley. This role is perfect for a compassionate and detail-oriented individual who thrives in a fast-paced healthcare environment.

In this position, you will handle a high volume of calls, assisting patients over the phone with scheduling, inquiries, and support. This is a fantastic opportunity to gain valuable experience in the healthcare field, develop new skills, and grow within a dynamic team!

Responsibilities:

• Serve as the first point of contact for patients, answering inquiries via phone, email, and in-person

• Schedule and confirm patient appointments, ensuring efficient coordination with healthcare providers

• Verify insurance eligibility and process patient information accurately

• Assist with billing inquiries, payment processing, and resolving patient concerns in a professional manner

• Maintain patient confidentiality and comply with HIPAA regulations

• Document interactions and update electronic health records (EHR) as needed

Requirements:

• Previous customer service experience in a healthcare setting preferred

• Call center experience is highly preferred

• Strong communication and interpersonal skills

• Proficient in Microsoft Office at an intermediate level

• Ability to multitask and work efficiently in a team-oriented environment

Working Hours:

• Full-time

• Onsite

• Monday- Friday

• 8:00am-5:00pm PST

• No overtime hours

Details:

• Located in Mission Valley, San Diego

• Contract to hire role

• Compensation: $24.00 per hour

• Opportunity for pay increase upon conversion

If you have the qualifications above and are interested in this opportunity, then please apply now. We are conducting interviews as soon as possible!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance