Bilingual Customer Experience Specialist Job in San Diego, CA

LHH is working with a financial services company in La Mesa, and they are expanding their customer support team! This is an amazing opportunity to get in with a growing organization that offers a fun, team-oriented environment, and highly values promoting from within. The ideal candidate for this position will have a strong passion for customer service and will be eager to learn and grow in a booming industry. This is a temporary to direct hire position, and the pay will be $22 per hour, depending on experience.

• Answering inbound calls from customer and clients


• Conducting outbound calls to follow up on voicemails and emails


• Communicating with customers to update information


• Assisting customers with questions and inquiries


• Discussing different plans available to determine best fit for customer


• Reviewing and confirming information with customers


• Documenting all discussed cases and creating tickets in CRM


• Other customer service and administrative tasks as needed

• Bilingual in English and Spanish


• At least two years of customer service experience


• Desire to grow within the financial services industry


• Strong communication skills (verbal and written)


• Excellent customer service skills

Monday – Friday, 7:00am – 4:00pm OR 8:00am – 5:00pm

Full-Time, 40 hours per week

La Mesa/San Diego, CA; Hybrid and Remote opportunities

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.