Customer Service Associate

Pay: $20/hour- Contract to Hire

Schedule: Full-time, Monday–Friday, 8:30 AM–5:30 PM (1-hour unpaid lunch)

Location: Onsite – Ramsey, NJ

Status: Non-Exempt

Position Summary

The Customer Service Associate is responsible for providing professional, timely, and effective support to customers and the internal sales team. This role involves managing inbound inquiries, resolving issues, processing requests, and maintaining strong communication to ensure an excellent customer experience.

Key Responsibilities

• Answer inbound customer calls in a timely, professional manner

• Develop rapport to build and maintain customer relationships

• Follow up on requests from customers and Sales Representatives

• Communicate effectively with customers and internal teams

• Resolve immediate customer concerns and problems

• Respond to incoming e-commerce chats and text messages

• Manage return-related email inquiries

• Generate UPS return labels as needed

• Enter orders, adjust pricing or quantities, and access account records

• Process customer credits for returns and billing issues

• Coordinate special shipping instructions

• Collaborate with Accounts Receivable, Shipping, Purchasing, Finance, and Product Management teams

• Support additional administrative and customer service tasks as needed

Skills & Competencies

• Proficiency using systems such as SAP, Outlook, Zendesk, Teams, Excel, Word, and web applications

• Strong product knowledge or willingness to learn

• Effective communication and customer‑management abilities

• Ability to remain objective and calm in stressful situations

• Excellent interpersonal skills and collaborative mindset

• Strong verbal and written communication skills

• Organized, self‑motivated, and detail‑oriented

• Ability to multitask and prioritize

Education & Training

• Associate degree preferred

• Training in computer systems and product knowledge

• Sales and product-related training provided

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.