Customer Service Manager
Customer Service & Support/Customer Service
LHH
$95,000.00 - $115,000.00 per Year
Naperville, IllinoisPermanent
Customer Service
Customer Service & Support
As the Customer Service Manager you will lead a team dedicated to delivering exceptional service to customers and retail partners. You will ensure high customer satisfaction by managing Service Level Agreements and driving initiatives to improve the customer experience, collaborating across departments for smooth order-to-delivery processes!
Responsibilities:
Lead, coach, and develop a customer service team to provide outstanding service aligned with company standards
Ensure timely, empathetic, and knowledgeable responses to customer inquiries.
Resolve complex customer issues related to products, orders, or shipping with a focus on satisfaction.
Develop and enforce SLAs for response times, issue resolution, and service quality.
Monitor SLA compliance and address performance gaps to maintain efficiency.
Collaborate with senior leadership to refine SLAs based on business goals.
Work with fulfillment and logistics teams to ensure timely and accurate order processing and delivery.
Implement customer service best practices across communication channels (phone, email, chat).
Identify operational improvements to enhance service delivery and customer satisfaction.
Work cross-functionally with sales, marketing, and product teams to address customer feedback and concerns.
Qualifications:
Bachelor’s degree preferred
4+ years in customer service, with at least 1 year in a leadership role.
Proven success in establishing and managing SLAs.
Leadership experience in motivating a customer-focused team.
Analytical skills to identify trends and improve processes.
Proficient with ERP systems, customer service software, and Microsoft Office Suite.
Benefits Include: 401k, Medical, Dental, Vision, etc.
Pay Details: $95,000.00 to $115,000.00 per year
Search managed by: Matthew Kryca
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Customer Service Manager
Customer Service & Support/Customer Service
LHH
$95,000.00 - $115,000.00 per Year
Naperville, IllinoisPermanent
Customer Service
Customer Service & Support
As the Customer Service Manager you will lead a team dedicated to delivering exceptional service to customers and retail partners. You will ensure high customer satisfaction by managing Service Level Agreements and driving initiatives to improve the customer experience, collaborating across departments for smooth order-to-delivery processes!
Responsibilities:
Lead, coach, and develop a customer service team to provide outstanding service aligned with company standards
Ensure timely, empathetic, and knowledgeable responses to customer inquiries.
Resolve complex customer issues related to products, orders, or shipping with a focus on satisfaction.
Develop and enforce SLAs for response times, issue resolution, and service quality.
Monitor SLA compliance and address performance gaps to maintain efficiency.
Collaborate with senior leadership to refine SLAs based on business goals.
Work with fulfillment and logistics teams to ensure timely and accurate order processing and delivery.
Implement customer service best practices across communication channels (phone, email, chat).
Identify operational improvements to enhance service delivery and customer satisfaction.
Work cross-functionally with sales, marketing, and product teams to address customer feedback and concerns.
Qualifications:
Bachelor’s degree preferred
4+ years in customer service, with at least 1 year in a leadership role.
Proven success in establishing and managing SLAs.
Leadership experience in motivating a customer-focused team.
Analytical skills to identify trends and improve processes.
Proficient with ERP systems, customer service software, and Microsoft Office Suite.
Benefits Include: 401k, Medical, Dental, Vision, etc.
Pay Details: $95,000.00 to $115,000.00 per year
Search managed by: Matthew Kryca
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance