Job Opportunity: Customer Service Representatives for Patient Support

Shifts Available:

• 8:00 AM - 4:30 PM EST

• 8:30 AM - 5:00 PM EST

• 9:30 AM - 6:00 PM EST

• 10:00 AM - 6:30 PM EST

Do you excel in a call center envrinoment? LHH Recruitment Solutions is seeking dedicated and detail-oriented Patient Support Representatives for a confidential client in Louisville, KY. This role is pivotal in providing exceptional customer service and support to patients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:

• Inbound Support: Handle a high volume of incoming calls, including order taking, verifying prescriptions, and addressing "where's my package" inquiries.

• Outbound Support: Manage outbound calls for prescription refills, coordinating with doctors' offices, and handling electronic patient cues and lab calls.

• Call Handling: Maintain a KPI of 12 calls per hour or more, with an average of 5 minutes per call for system setup and note-taking.

• Secondary Tasks: Utilize downtime between calls for additional tasks as assigned.

• Training: Receive comprehensive training on proprietary systems as well as Salesforce and Prime.

Qualifications:

• Prior, recent call center experience is required.

• Strong communication skills and a customer-centric approach.

• Ability to manage multiple tasks and prioritize effectively.

• Familiarity with CRM systems, particularly Salesforce, is a plus.

• Previous experience in a call center or healthcare-related role is preferred.

Why Apply?

• Flexible shift options to accommodate various schedules.

• Opportunity to work a hybrid role after training.

• Join a supportive team dedicated to making a difference in patients' lives.

If you are passionate about providing top-notch customer service and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

LHH Recruitment Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance