• Respond to customer inquiries via phone and email.
• Track shipments and provide status updates.
• Investigate and resolve issues related to overages, shortages, and damaged freight (OS&D).
• Process billing corrections and documentation errors.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Maintain accurate records of customer interactions and resolutions.
• Support clerical tasks such as data entry, filing, and invoice processing.

• Deliver exceptional customer service by addressing inquiries and concerns professionally.
• Use computer service platforms to manage and resolve customer issues.
• Investigate OS&D claims and ensure proper documentation and resolution.
• Communicate effectively with internal departments including Safety, Linehaul, and Shop Managers.
• Coordinate service repairs and breakdown assistance for company equipment.
• Escalate complex issues and follow through to resolution.
• Ensure compliance with company policies and procedures in all customer interactions.

• High school diploma or GED required.
• Minimum 1-year experience in customer service, preferably in a call center or logistics environment.
• Familiarity with OS&D processes and claims handling preferred.
• Strong verbal and written communication skills.
• Proven problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office and ability to quickly learn new software.
• Ability to read, analyze, and interpret technical procedures and benefit plans.
• Strong organizational skills and ability to multitask.
• Reliable attendance and punctuality.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.