Customer Service Advisor (languages)
Chester
Contractor
Operations
Investment Banking
£200.00 - £250.00Daily
Join Our Client, a Global Investment Bank, as a Customer Service Advisor (Languages)
Are you a people person with a passion for delivering top-notch customer service? Do you thrive in a dynamic environment where every interaction counts? If so, we have an exciting opportunity for you in our Chester office.
What's on Offer?
We are seeking dedicated and enthusiastic Customer Service Advisors to join our temporary team. You will play a crucial role in supporting our prestigious corporate cardholders and clients. This is your chance to enhance your career while contributing to a high-performing, client-focused organisation.
Your Responsibilities
- Handle a variety of cardholder queries regarding the daily operations of commercial card accounts in a multilingual contact centre environment.
- Provide empathetic, positive, and professional responses to all customer inquiries, ensuring compliance with departmental policies and procedures.
- Tackle complex queries and, when necessary, escalate issues to supervisors or collaborate with internal partners.
- Maintain ownership of customer issues, demonstrating a high level of product knowledge and awareness of bank-wide activities.
- Assist with special projects and miscellaneous tasks as assigned.
- Utilise your exceptional communication skills to drive revenue generation and maximise account usage.
- Ensure accurate recording of information exchanged with cardholders, upholding confidentiality in line with FCA Regulations and the Data Protection Act.
- Maintain a consistent focus on quality, balancing outstanding customer service with adherence to bank policies and procedures.
What We're Looking For
- Fluency in English and at least one of the following languages: German, French, Spanish, or Italian.
- Flexibility to work a variety of shifts.
- Experience in customer service or a contact centre environment is a plus.
- A professional, courteous, and positive demeanour at all times.
- Strong organisational skills and a proactive approach with the ability to multi-task effectively.
- Excellent communication skills, both written and verbal.
Why Join Us?
- Career Growth: Fantastic prospects and opportunities for internal mobility for the right candidates.
- Dynamic Environment: Work in a lively, multicultural team where your contributions make a difference.
- Supportive Culture: Join a team that values collaboration and high standards of service.
If you're ready to embark on an exciting journey in the banking sector and make a positive impact on our clients' experiences, we want to hear from you.
Customer Service Advisor (languages)
LHH
2 days ago
£200.00 - £250.00Daily
Contractor
Operations
Investment Banking
Chester
Join Our Client, a Global Investment Bank, as a Customer Service Advisor (Languages)
Are you a people person with a passion for delivering top-notch customer service? Do you thrive in a dynamic environment where every interaction counts? If so, we have an exciting opportunity for you in our Chester office.
What's on Offer?
We are seeking dedicated and enthusiastic Customer Service Advisors to join our temporary team. You will play a crucial role in supporting our prestigious corporate cardholders and clients. This is your chance to enhance your career while contributing to a high-performing, client-focused organisation.
Your Responsibilities
- Handle a variety of cardholder queries regarding the daily operations of commercial card accounts in a multilingual contact centre environment.
- Provide empathetic, positive, and professional responses to all customer inquiries, ensuring compliance with departmental policies and procedures.
- Tackle complex queries and, when necessary, escalate issues to supervisors or collaborate with internal partners.
- Maintain ownership of customer issues, demonstrating a high level of product knowledge and awareness of bank-wide activities.
- Assist with special projects and miscellaneous tasks as assigned.
- Utilise your exceptional communication skills to drive revenue generation and maximise account usage.
- Ensure accurate recording of information exchanged with cardholders, upholding confidentiality in line with FCA Regulations and the Data Protection Act.
- Maintain a consistent focus on quality, balancing outstanding customer service with adherence to bank policies and procedures.
What We're Looking For
- Fluency in English and at least one of the following languages: German, French, Spanish, or Italian.
- Flexibility to work a variety of shifts.
- Experience in customer service or a contact centre environment is a plus.
- A professional, courteous, and positive demeanour at all times.
- Strong organisational skills and a proactive approach with the ability to multi-task effectively.
- Excellent communication skills, both written and verbal.
Why Join Us?
- Career Growth: Fantastic prospects and opportunities for internal mobility for the right candidates.
- Dynamic Environment: Work in a lively, multicultural team where your contributions make a difference.
- Supportive Culture: Join a team that values collaboration and high standards of service.
If you're ready to embark on an exciting journey in the banking sector and make a positive impact on our clients' experiences, we want to hear from you.